Customer requirement – the cornerstone of customer satisfaction and quality.
Significant importance is attached to identifying and determining a customer requirement correctly. This is an essential prerequisite for providing our customers with the product they have envisioned. However, defining a customer’s requirement goes far beyond just the product specification, it also includes establishing deadlines, quantities, prices and ensuring legal and regulatory compliance.
Competence in research and development.
Our competence in PTFE is the core feature of our company. The profound knowledge of our staff enables us to exploit the potential of high-performance plastic materials, and especially of PTFE, for novel applications. To achieve this, we are happy to develop new compounds which perfectly match your application and specific requirements together with you. This will enable us to expand the range of potential applications of PTFE and create materials that are put to the test in ever-newer upscale devices, machines and plants.
Communication as a foundation for trusted-based cooperation.
We are interested in building lasting relationships with our customers and partners. This will only succeed if all involved work together closely. We promote trust through open communication. Your requirements, our knowledge and the mutual experiences we make, when joined, will enable the creation of innovative materials and products.
Quality management – achieving success with established and documented production processes
Our company is certified to the standard DIN EN ISO 9001: 2015 and 14100: 2004. Modern measurement and test equipment used in materials testing and for fabrication and also novel high-performing production machines provide the technical basis for meeting our high-quality standards and achieving consistently high-quality products. Our employees are experienced, qualified and committed to quality. Each one of them is integrated in all the procedures and production processes and understands his or her role within the organization. Our comprehensive quality management system also includes our suppliers. They are a crucial aspect of value creation. We therefore select them carefully according to strict criteria.
Customer satisfaction takes center stage.
Customer satisfaction is our most valuable asset and at the center of our efforts. Only if you are satisfied, we are too. We therefore take complaints very seriously. You can help us to do our work even better. After all, it is with our semi-finished products and prefabricated components that you ensure the high quality of your products. Naturally, we want your customers to be satisfied as well.